FAQ

Lunches will be held in various partner restaurants in Biarritz. As with your accommodation, you will be notified of your lunch venues 48 to 72 hours before the event.

You can submit your dietary restrictions (vegetarian, gluten-free, lactose-free, etc.) directly in your personal space, under MY TRAVEL INFO.

Please do not hesitate to contact us!

You will receive your accommodation information by email 48 to 72 hours before the event. If you do not receive this information, please contact us immediately.

Complimentary rotating shuttles are available between Biarritz train station / airport and the venue on the first and last day of the event. Shuttles will also be available between hotels, networking parties venues and the Bellevue/Casino during the 3-day event. Please note that most hotels are within walking distance from the events'venues.

For more information on timetables and routes, go to the dedicated section of the website, in your personal space, or on the mobile application. Please note that these timetables won't be available before the month of September.

Yes, you can choose your dates and travel arrangements. However, we encourage you to travel by train whenever possible. Guests may be eligible for a refund of their travel costs, under certain conditions.

Contact the Guest Experience team for more information.

Please do not hesitate to contact us!

Every year, One to One Expérience Client (formerly One to One Digital Marketing) brings together digital marketing and customer experience decision-makers and their solution providers in Biarritz for 3 days of pre-planned, tailor-made business meetings, conferences and qualified networking opportunities.

The quality of the event is based on a concept that has been recognised for over 30 years:

The quality of the event is based on a concept that has been recognized for over 30 years:

• A double selection of partners and guests to ensure the relevance of the offer and exchanges
• A ratio of guests to partners to guarantee the highest level of networking
• A matchmaking platform to plan and prepare One to One meetings before the event.
• A premium turnkey event. Hotels, catering, parties, entertainment... we take care of everything so you can focus on doing business.

It's a shared philosophy with over 89% of our attendees recommend the event to their network.

Created by DG Consultants part of the Comexposium group, the event benefits from 30 years of expertise in BtoB events and is part of a group of several events dedicated to developing and accelerating the business of decision-makers.

Each delegate must complete an application from our website. To ensure the quality of the event, each application is subject to:

• For Partners: validation of their offer by the editorial committee, which makes sure the offer is relevant to the needs and challenges of the market.
• For Guests: validation de leurs profils et projets d’investissement par l’équipe Guest Expérience.

 

This is an exclusive business event, open only to industry professionals with a valid invitation. We reserve the right to invalidate an application if the profile and/or investment project does not meet the sector's expectations.

For guests :

• While sending a participation request, you'll be asked to detail your business needs and investment project
• If your request is accepted after the review of your profile, you will get access to your personal space to complete your business informations
• One month before the event, the One to One meeting platform will be available for you to send and receive meeting requests to/from exhibiting partners
• On the day, you will meet the partners you have agree to meet for a 30min one to one meeting in Biarritz!

For partners :

• After completing the form on our website, the sales team will get back to you to evaluate your needs
• After reviewing your request and validation of your quote, you will get access to your personnal space to complete your company's information
• As soon as the One to One platform opens, you will be able to accept and send meeting requests to the guests of you interest.
• From 1 to 3  october, your team will meet those guests for a 30 min one to one meeting each in Biarritz!

At every step of your participation, our team remains available to answer any question you may have. Don't hesitate to contact us!

One to One meetings are highly qualified 30-minute meetings between guests and exhibiting partners. These meetings are pre-programmed ahead of the event from the participants' personal spaces, according to their needs and projects, using our matchmaking platform. So everyone attends the event with a fixed meeting schedule.

You can recommend a member of your network. To do so, you can invite them to fill in a participation request directly using the dedicated form or send us their contact details. We will contact them promptly. The information provided will be processed automatically in compliance with the RGPD.

Please do not hesitate to contact us!

You can access your personal space from dedicated button at the top of any page of the website using the email address you provided when you registered.

Click on "Personal space" then on "Forgot password" in the login box and follow the instructions.

Your login details for the mobile application are identical to those used for your personal space.

Chat is available to participants via the mobile app. It enables you to communicate with all participants attending One to One Expérience Client.

Please do not hesitate to contact us!

Access to plenary sessions is free upon presentation of your RFID wristband to the hostesses at the entrance to the rooms.

Access to workshops is by registration in advance of the event, from the personal area, for unitqument guests. Please note! The number of places available is limited.

We recommend that you arrive at the workshop venue a few minutes before the start of the workshop. If places are finally available, you will be granted access.

Partly, yes. Only conferences and keynotes held in the auditorium (Bellevue) will be available on replay on our Youtube channel and website.

You can submit your application to [email protected], mentioning your expertise and added value.

Each of the activities on offer has a limited number of places available and requires prior registration in your personal space, under "Activities". You will be notified by email when registration opens.

Please do not hesitate to contact us!

To access the event, you will be asked to show valid proof of identity (ID card or passport only) as well as the email confirming your participation (available on the mobile app) when you check in at the hotel and at the Bellevue.

 

Your access badge will be given to you on arrival at the event reception desk.

The Bellevue and Casino both comply with European standards in terms of accessibility for people with reduced mobility.

A concierge service is available during the 3-day event for all your information requests, cab bookings, etc.

Please do not hesitate to contact us!