Learn about refund policies following your participation at One to One Expérience Client

Reimbursement conditions

PLEASE NOTE: Only guests present at the event are eligible for reimbursement of their travel expenses, in accordance with the conditions listed below:

Conditions of eligibility for reimbursement

Transport is managed directly by the guest. All air and rail companies are eligible for reimbursement of guests' transport costs by the organisation, up to a maximum of €235 including tax, on presentation of receipts via their personal space, subject to conditions.

Opening of the reimbursement procedure

Reimbursement reserved for post-event guests, subject to conditions. This offer is exclusively reserved for final guests. Spouses, exhibiting partners and their staff are not eligible.

Refund procedure

At the end of the event, log on to your personal space and complete the satisfaction survey to access the refund form. This procedure will take effect in your area within one month of the end of the event, on presentation of proof of transport. No refunds will be processed after 28/10/2024. To be taken into account, the form must be duly completed. A transfer to the RIB you have uploaded will be made within one month of the form being completed.

Refund conditions

  • You must have taken part in the One to One Customer Experience in Biarritz between 1 and 3 October 2024;
  • Have made a minimum of 8 qualified appointments with our partners over the three days;
  • Have read and accepted the general terms and conditions and the rules of participation;
  • Refund reserved for end users and employees. Spouses, partners or staff are not eligible for reimbursement;
  • No reimbursement will be made for car park tickets, toll tickets, mileage allowances or taxi, bus, helicopter, Orlyval and RATP expenses;
  • No refunds will be made in the event of cancellation by the guest, and any changes to flights will be at the guest's expense.

If you have any questions, please contact the Visitorat team at the following address: [email protected]